Refund policy

Last updated: October 26, 2026

30-day returns

You can return unworn and unused items within 30 days of delivery for a refund of the product price. "Opened" means the item has been taken out of its sealed bag and handled or tried on. If the bag is still sealed and the item is unworn, you can return it.

How to start a return: email bussio.media@gmail.com with your order number and the item(s) you want to return, or start it from your account if returns are available there. We'll reply within 1 business day (Mon–Fri, 9 AM–5 PM MT) with return instructions. Please don't send items back without contacting us first.

Condition: items must be unworn and unused, with all parts and accessories. Original packaging helps but isn't required, except for the items listed under Final sale items below.

Return shipping: for change-of-mind returns, you pay return shipping. Any cost is shown before you confirm. Original shipping isn't refunded on change-of-mind returns.

Refunds: we refund the product price to your original payment method within 3 business days after your return arrives. Sometimes we may refund without asking for the item back. Your bank may take a few more days to post it.

Items shipped from overseas: some items ship from our partners' warehouses overseas, including China. You never have to send a return overseas. Returns go to a US address we give you, or we refund without asking for the item back. Import duties aren't charged on returns sent within the US.

Damaged, defective or wrong items

Arrived damaged, defective or not what you ordered? Send us a photo and your order number, and we'll replace it or refund it, including original shipping. If we need the item back, we'll send you a return label at our cost.

Lost or late orders

Tell us within 30 days of the expected delivery date. If tracking hasn't updated for 5 business days, or your order is 5 business days past the end of its delivery estimate, contact us and we'll trace it. We treat a parcel as lost if the carrier marks it lost, tracking shows no new scan for 10 business days, or it hasn't arrived 10 business days after the end of its delivery estimate. If tracking says delivered but you don't have it, please check with neighbors and the carrier first; if it doesn't turn up within 2 business days, we'll treat it as lost. If it's lost, we'll reship it or refund it, including shipping, your choice, within 5 business days of your report. No police report needed. See our Shipping Policy.

Cancellations

Cancel anytime before it ships for a full refund of the price you paid, including shipping. We refund cancelled orders within 7 working days.

Store credit

If you choose store credit instead of a refund, it never expires and has no fees.

Final sale items

A few items are final sale for hygiene reasons. Each one is marked "Final sale" on its product page before you buy.
- Press-on nails: final sale once a box is opened. Unopened boxes in the sealed packaging can be returned within 30 days.
- Shapewear: final sale once opened or worn. Unworn shapewear in its original packaging can be returned within 30 days. Need a different size? Return the unworn item and place a new order.

Final sale never applies to problems on our side. If a final-sale item arrives damaged, defective or not what you ordered, or never arrives, we'll replace it or refund it, including shipping, the same as any other item.

Your rights

This policy doesn't limit any rights you have under the law where you live.

Questions: bussio.media@gmail.com · Bussio Media LLC, 4959 West Willowbank Drive, Highland, Utah 84003