Shipping policy

Bussio Media LLC (KEEL CARRY), 4959 West Willowbank Drive, Highland, Utah 84003. Contact: bussio.media@gmail.com.

Depending on the product, we ship from a US warehouse or from our partner's warehouse overseas, including China. Each product page says where that product ships from, how many business days it takes to ship, and how long delivery usually takes after shipping. Delivery times are estimates. Available shipping methods and rates are shown at checkout before you place your order. We do not promise delivery dates we cannot keep.

We ship to addresses in the contiguous United States only.

Customs, duties and import fees: items that ship from overseas show this line on their product page: "Ships from overseas. Customs duties, taxes or fees may apply on delivery. If we know they will, we'll tell you before you buy."

If we can't ship on time (FTC Mail Order Rule): we'll email you before the promised ship date (or within 30 days of your order if none was stated) with a new ship date, or tell you we can't give one yet. You can choose to wait or cancel for a full refund of the price you paid, including shipping. To cancel, just reply to the email; it costs you nothing. If the new date is more than 30 days late, or we can't give one, we'll cancel and refund your order unless you tell us you want to wait. You can also cancel anytime before it ships. We refund cancelled unshipped orders within 7 working days.

Original outbound shipping is not refunded on change-of-mind returns. Details: keelcarry.com/policies/refund-policy.

If a shipment arrives damaged, contact us at bussio.media@gmail.com with your order number and photos.

Lost, or tracking says delivered but it never arrived? Tell us within 30 days of the expected delivery date. If tracking hasn't updated for 5 business days, or your order is 5 business days past the end of its delivery estimate, contact us and we'll trace it. We treat a parcel as lost if the carrier marks it lost, tracking shows no new scan for 10 business days, or it hasn't arrived 10 business days after the end of its delivery estimate. If tracking says delivered but you don't have it, please check with neighbors and the carrier first; if it doesn't turn up within 2 business days, we'll treat it as lost. If it's lost, we'll send a replacement or refund the price you paid plus original shipping, your choice, within 5 business days of your report. You don't have to wait for a carrier claim, and no police report is needed.

Items with their own shipping times: Some items in our store have their own shipping times. Their product page shows when they ship ("Ships within X–Y business days of your order") and how long delivery usually takes, and those times apply to them. An order with these items may arrive in more than one package.

For these items, a replacement for a lost order ships within the time shown on its product page. A refund still comes within 5 business days.